Omnibus Stop Tbilisi Ortachala — Bus company

I saw a terrible situation involving women and children. The employee treated people poorly, causing kids to cry and even leaving one passenger behind at the bus stop. He likely missed his flight.

I experienced the worst rudeness since arriving in Georgia. The short staff member who was checking tickets and selling them at the counter on June 25 at 06:10 at the bus stop should be let go. He treated everyone poorly, making them feel worthless. I arrived 30 minutes early, and even though the bus had overhead compartments for small bags, he wouldn’t allow tiny backpacks on board. This included an elderly woman who had to remove her small personal items, like water and medication. There were only five passengers on the bus.

When I stepped off the bus with my small child at 06:09, just six minutes before the scheduled departure, he yelled at me to get back on, insisting the bus would leave in three minutes. At 06:13, a confused Asian tourist approached and tried to speak in English, though none of the staff understood him. The employee was extremely rude, repeatedly interrupting me as I tried to help the tourist find out if this was the bus to the airport. I explained we had a minute left, but he shouted at us multiple times. He even threatened to leave without me, seeming ready to let my children go alone. The tourist ended up missing his bus, looking bewildered, while my kids cried for 20 minutes after witnessing such a situation.

I strongly advise against traveling with such rude and disrespectful staff, especially those with a superiority complex. Instead, I recommend using Georgian Bus, which I’ve used before and has always treated customers with respect. They even provide charging points for mobile phones, which this service does not.

The bus is very comfortable.

Отличное место и качественный сервис.

🍉🫰🏻🤌🏻🇬🇪❤️

Мой любимый транспортный оператор.

სკამი გატეხილია, დამტენი არ მუშაობს, ავტობუსში ჰაერი არ არის. არ ვურჩევ.

არავის გირჩევთ.
1. ორსართულიანის მეორე სართულზე, მძღოლი ზემოთ არის, და პირველ სკამებზე არავის ვურჩევ დაჯდომას, მინა ან კონდინცირების მილი სადღაც გახვრეტილია და საშინელი ქარის ხმაური ისმის.
2. ცხელა და უჰაერობაა, კონდინციონერი სუპერ ეკონომზე მუშაობს, თავი სათვურში გგონია.
3. საშინელი მწერი ავიკიდე ამ ავტობუსში, დამკვბინა და უკვე ერთი კვირაა ვერ ვიშუშებ.
*კლასიკური ქართული რეალობა, არავინ არაფერზეა პასუხისმგებელი. სხვა ავტობუსები არ გამომიცდია, მაგრამ ალბათ ამათნაირი იქნებიან.

I have been a dedicated customer of this bus service for quite some time, always choosing them for my travels. However, today my loyalty was met with complete disregard and a lack of professionalism.

I was only 4 minutes late due to road closures in Tbilisi. Despite having my contact information, no one tried to reach me. When I called, I was told to rush to Didube because the bus would wait for me there. I immediately took a taxi, only to discover that the bus had not waited at all. To add to my frustration, the office at Didube was closed and empty.

It’s incredibly disappointing that a company I trusted would treat a regular customer this way. Why gather customer contact information if you won’t use it for basic communication? Why instruct a customer to hurry to another station when there’s no intention of waiting?

I give zero stars for their service and zero respect for customer loyalty.

Приїхали до Кутаїсі і купили квитки до Тбілісі за 15 євро на двох. Дорога тривала близько 4 годин, і все було комфортно. В день виїзду додому також їхали з Тбілісі нічним рейсом о 23:00. Я випадково помилилася з датою бронювання і купила квитки на наступний день. Але команда компанії з розумінням відреагувала на цю помилку і безкоштовно обміняла квитки. Завдяки цьому ми без зайвого стресу дісталися до аеропорту. Рекомендую цю компанію за відмінний сервіс, людяність і готовність допомогти клієнтам.